Frequently asked questions
Does BARTYN really make windows and doors to measure?
Yes. For seven years, BARTYN has exclusively produced made-to-measure wooden windows and front doors – no series production, no standard stock. Every order is manufactured individually for your project, from projects involving historic buildings to demanding new designs.
Is BARTYN suitable for listed buildings and historic windows?
That is our speciality. We produce 1:1 replicas of historic windows and front doors from your photos, curved-on-plan windows for Art Nouveau buildings, and our particularly slender in-house profile “Slimline 28”, valued by architects and heritage conservationists for its slim sightlines. On request, we actively support you with 3D simulations in negotiations with the heritage authority.
How quickly do I get a quote?
Usually within 1–3 days, once the key technical details have been clarified.
How do you handle quality and complaints?
Our complaint rate is below 1%. If something is wrong and it falls within our responsibility, we remedy it free of charge – through repair or replacement, without lengthy negotiations. We see ourselves as a partner, not just a supplier.
Does BARTYN offer materials other than wood?
Wood is our core competence – including made-to-measure interior doors, wrought-iron grilles, wood carvings and fire protection up to EI120. In addition, we supply aluminium windows and doors in the Aluprof system, wood-aluminium constructions and PVC lift-and-slide doors.
Who does BARTYN work for and in which countries?
We work across Europe in the B2B sector for window installation companies, joinery firms and architects – above all in Germany, Belgium and the Netherlands.
What is the usual lead time?
The usual lead time is 8–10 weeks from release for production. For production to be released, we must have received the signed order documents, the signed production drawings where required, and the agreed advance payment.
Does BARTYN also carry out installation?
No, BARTYN does not carry out installation itself. If required, we can recommend installation companies.
Can I order a sample window or corner samples?
Business customers can order a complete sample window. Its value is credited against a subsequent order. Corner samples are chargeable.
What guarantee applies to BARTYN wooden windows?
According to our guarantee card, BARTYN wooden windows are generally covered by a five-year guarantee from delivery. Different periods apply to some components and surface coatings. For special constructions, different terms may be agreed in the order documents. Please refer to our guarantee card for the exact scope, conditions and exclusions.
What care and maintenance do wooden windows need?
To keep the guarantee periods under our guarantee card, the hardware must be lubricated and checked at least once a year, and adjusted if necessary, by the installer or another specialist company in accordance with the hardware manufacturer’s instructions. The coated wooden surfaces must be cleaned and cared for at least once a year using the products recommended by the coating manufacturer. Each treatment must be documented with the date, the product used and the person who carried it out. The corresponding form can be found in Annex 2 of our guarantee card.
Who organises the unloading of the window delivery?
The customer organises the unloading and provides suitable staff and the necessary lifting and handling equipment. Please ensure there is vehicle access and a suitable, level unloading area. Our regular delivery vehicles have no tail lift and no crane. If required, we can ask our freight partners for a delivery with unloading equipment; this must be agreed separately in advance and is charged separately.
